Frequently Asked Questions

How long will my order take?

Redline Hobby works to 1–2 business days for handling and 3–7 for the carrier, which added together gives the realistic date on the tracking email.

How much is shipping?

Spend $45.00 at Redline Hobby and shipping is free; otherwise it is a flat $5.50.

Do you ship outside the United States?

Deliveries from Redline Hobby stay within the United States.

Can I collect my order from the shop?

Redline Hobby ships web orders rather than holding them, so to buy across the counter the address is 3192 Webster Ave, Bronx, NY 10467, United States and the hours are Mon: Closed | Tue-Sat: 10:00 AM – 7:00 PM | Sun: Closed.

What can I pay with?

Checkout at Redline Hobby currently offers Direct bank transfer and Check payment only; card payment is not enabled on this site at the moment.

Can I return something?

Returns are fine at Redline Hobby for 30 days from delivery, provided the item is unused and still packed as it came. Everything Redline Hobby requires is listed on the Refund and Returns Policy page.

How fast are refunds?

After Redline Hobby receives the return, the refund follows within 3-5 business days, to the original payment method.

Can I cancel an order?

Redline Hobby will cancel an unpicked order in full, but once the tracking number exists the parcel is with the carrier and has to come back as a return.

Is my payment secure?

No card details are entered anywhere on Redline Hobby, because the only routes open are Direct bank transfer and Check payment, which you arrange with your own bank.

How do I reach a person?

Everything goes to [email protected], where Redline Hobby replies within 1 business day; the shop phone is +1 347-202-7247.

Still stuck?

Redline Hobby
3192 Webster Ave, Bronx, NY 10467, United States
Phone: +1 347-202-7247
Email: [email protected]
Hours: Mon: Closed | Tue-Sat: 10:00 AM – 7:00 PM | Sun: Closed