Return and Refund Policy
If it is not right, you have 30 days from delivery to return it to Redline Hobby for a refund.
How to start a return
- Let us know at [email protected] first. Unannounced parcels do get processed, but they take longer because we have to match them to an order by hand.
- Pack the item as it arrived, including any case, insert or instruction card.
- Send it to the address we confirm, and keep the postage receipt until the refund lands.
- We check the item in, then raise the refund.
What we can accept
The condition is simple: unused, complete, and in the box it arrived in. Opened consumables are the one category we cannot accept.
| Return window | 30 days from delivery |
|---|---|
| Condition | Unused, complete, in original packaging |
| Restocking fee | None |
| Return postage | Customer pays on change of mind; Redline Hobby pays on faults and picking errors |
| Refund method | Original payment method |
| Refund time | 3-5 business days after the item reaches us |
Who pays the postage
If we picked the wrong item or it arrived faulty, we pay the return postage. For anything else it sits with the customer.
When the money arrives
Refunds are issued to the original payment method. Allow three to five business days from the day the return lands with us.